Monday, October 24, 2011

SAP :: Go-live phenomenon ... Handling the pressure

Setup is ... you have worked hard ... either right from the beginning of the project or jumped in somewhere in between; either ways, whatever you have gone through uptil now was peanuts ... as compared to what lies ahead!!!

And its not just any go-live ... its SAP IS-U ... the utility billing solution ... so there is money on the line and lots of it. This is when the true nature of a person is revealed. Can you handle that???

Being part of the project right from inception, when the kick-off meeting was held in Sheraton (A top hotel) ... the aspirations were very different ... the objectives were even more diverse ... stakes were not understood well enough ... but nevertheless .. a truly cross-functional team was formulated .. and the ball started to roll

If I say it was a bumpy ride ... right from the word GO ... it would surely be an understatement. Nevertheless, there was always something to takeaway from those long, wayward, chaotic and at times dismal meetings called "Process Workshops" ... 

Things went on ... whatever that was taken away from the workshops was documented in the form of blueprint. Oh boy, BLUEPRINTS ... nevertheless ... there was fighting (constructive ahem ahem) ... but things went on ... dips and rise ... (let me skip to the end now) ... we all evolved and it was the time now! to cash in all the efforts that was put in ... in the past 22 months ... the heightened emotions ... all the efforts being put in to make it as smooth as possible ... no count of hours spent in the office ... doesn't matter if it is day or night ... the business is all at standstill waiting on us ... billions at stake ... all spotlight on us ... to faint was easy ... to breathe ... well ... a challenge ... but together ... we all pulled it through ... Credit should not be taken away from anyone ... even if someone put in just a month ... even if that someone isn't with us at the end ... but KUDOS!!! to all ... 

3 Cheers for us ... HIP HIP ... HURRAYYYYYYYYYYYY!!!

Saturday, October 1, 2011

SAP IS-U & CRM Go-Live ...

I'd like to share a few learnings from the SAP IS-U go-live experience. First of all ... immense ... if you are really into experiencing a transition ... this is the ultimate showdown for you

The areas that I would like to touch upon are

1. Handling the pressure
2. Authorization Matrices
3. CRM Roles

I am just listing the topics ... each of which would have its own posts (if I don't ... just put me a reminder)